Please refer to our delivery, shipping, cancellation, return and refund FAQ’s below:
All the orders are shipped within 48 working hours of placement. In case there is any delay in dispatch, our support team will keep you updated.
After dispatch generally it takes 7 working days to deliver the order. In North East states and Jammu and Kashmir it may take up to 14 working days.
To cancel your order at anytime send us an email at Contact@dineshexports.com or raise a ticket with us below. Order cancellation will be accepted within 24 working hours. We can cancel your order before it is shipped from our store.
If your order has already been shipped, we can not cancel the order and in that case you will have to refuse to accept the delivery of shipment and then our courier partner will cancel the order.
There is no case of refund for Cancelled COD order since no payment was made.
If you had placed a prepaid order, 100% amount will be refunded to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation
Yes, in the unlikely event that you have received a damaged product or you are not happy with your purchase you can return the product.
Within 7 days of receiving the parcel and the product must be in an unused and undamaged condition with the sticker intact and the original invoice.
Simply send us an email at Contact@dineshexports.com or call us at +91 98422 54924 and quote your order ID and return reason. Our team will get in touch within 2 working days and share the return details.
In case of damaged products kindly share the image/video highlighting the damaged area. In the very unlikely event, if you have received fabric less than the ordered meters, kindly share a video measuring the fabric.
You can courier the parcel to us as per the return details shared with you. In case you want us to pick up the parcel a token reverse shipping fee of ₹ 100 will be deducted from the refund amount except in case of damaged product. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up.
Also in cases where the PINCODE is not serviceable for reverse pick up, customer will have to ship the product back to us.
Products bought during sale at discounted prices, from the Cut Piece Shop category, at Wholesale rates and discounted boutique rates.
Once we receive your returned parcel and on satisfactory inspection of the same, our team will contact you to initiate the refund process. Shipping charges if any, will only be refunded in case of damaged product return.
Incase of pre-paid orders refund will be only processed to same account/card via NEFT used to make the payment within 7-10 working days.
If order value below 600rs we will charge 80rs per order, If more then 800rs shipping will be free of cost.
All the returns are subject to the discretion of Dinesh Exports Pvt Ltd. For any further assistance please feel free to contact us on +91 98422 54924 (10AM to 8 PM) on all working days.